Frequently Asked Questions


Here we have compiled answers to some of the most common questions we get asked.

If you don’t see the answer to the question you have in mind, please give our friendly staff a call on 02 9555 5500 or alternatively contact us via our enquiry form and we will get back to you promptly.

Service More 24 is a privately-owned Australian family business with over 10 years’ experience in the plumbing and electrical industries. We specialise in servicing the Gladesville, Ryde, Balmain and surrounding suburbs.

I have a pluming emergency, how quickly can you be here?2019-12-09T13:47:54+11:00

We operate 24/7 and our team of plumbers are on standby. Emergencies receive priority treatment over standard plumbing issues. A licensed plumber can be onsite at your home or business within the hour.

What payment methods do you accept?2019-12-09T13:45:57+11:00

Here are Service More 24 we accept Mastercard, Visa, Eftpos, cash, company cheque and also direct deposit as our payment methods.

My tap is hard to turn on – do I need to buy another one?2019-12-09T13:44:13+11:00

Generally no, there are plenty of things that can be done first before needing to resort to buying a new tap. In summary it depends on the age and condition of the tap however most can actually be fixed by pulling the tap apart and cleaning it out.

Do I need to buy a new toilet if it is leaking?2019-12-09T13:42:12+11:00

If your toilet cistern is made of vitreous china then generally all parts within it are actually replaceable. If you have a plastic cistern, generally it can be more cost effective to replace it depending on age/condition. We would only recommend buying a new unit as a last resort if it is more cost effective to do so.

Do all new toilets have water saving features?2019-12-09T13:22:57+11:00

Yes, within Australia, all new toilets must be Water Efficiency Labelling and Standards (WELS) compliant. If you would like to know more about Water Ratings you can view the official Australian Government Water Ratings website.

If I dropped my wedding ring down the drain can you get it back?2019-12-09T13:19:01+11:00

Look, there is a good chance that the ring could be trapped under the sink so long as you haven’t sent a heap of water down the pipe after dropping the ring down it. We would look to pull apart your piping to try and locate the ring.

Captain More 24
Service More 24 Team Photo

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What our customers are saying…

Testimonial - Dimitri

I just want to take a moment to thank the team at Service More 24. They saved me a heap, were honest and reliable and got work done right A+++.

Dimitri Bal

Great work, reliable, honest and always calls back. A very reliable plumber which is hard to come by these days. Thank you Service More 24!

Anthony Dionne

Quality and service was excellent. As I am ocd about my cleanliness, I experienced no anxiety after all four walls had to be jacked off as the gentlemen were so clean!

Pano Zed

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